Can I check out as a ‘guest’, rather than signing up for an icebreaker account?

Sure. We get it – creating an account can be a hassle. However, if you plan to visit us again, there are benefits to ordering with your own account – especially if you’re signed up to our loyalty program.

What if my billing address is separate from my shipping address?

No problem. In the billing step of check-out, you’ll have the option to use a different address than the one you provide for shipping. Just find the little checkbox near the top of the billing page.

Why didn’t my coupon or discount apply to my order? 

Most of the time, a coupon will not apply to product that is already discounted, as offers can’t be combined. If you’re having trouble, we’re happy to help sort it out, just get in touch with us below.

Can I order an ‘out of stock’ item as a backorder? 

Sorry if we’ve sold out of what you really wanted. Unfortunately, we cannot accept backorders. Did you know loyalty members get early access to new product? Might help you get a head start next time.

How can I change my username and/or password? 

Just pop over to your account page. You’ll be able to change your info in the personal details section.

When will my order ship?

Assuming everything goes as it should, your order will leave our warehouse within 1-2 business days. A business day is Monday through Friday, excluding holidays.

What is the cost of shipping?

Ground shipping is free for all orders. For cost details on express shipping or other options, pop on over to our shipping page.

How will my order ship (carrier)? 

Check out our shipping page for detail on our shipping logistics.

How long will my order take to arrive?

This can vary depending on your chosen shipping method and the time of year. Our shipping page is the best place to look for more details on shipping times, especially around the holiday season.

Can I ship to international/APO/FPO addresses?

No, unfortunately, from this site we cannot ship to a PO Box or any address outside of the US. If you’d like to ship to Australia, Canada, New Zealand, Great Britain, or most European countries, use our location picker to choose where you’d like to ship to.

How can I track my current order?

Once your icebreaker order has been shipped, we’ll send you an email with your tracking number. Alternately, if you ordered while signed in with an account you can find the shipment and tracking information in your order history.

How do I return an item?

Easy - the best place to start a return is on our returns page. That page should have all the info you need but reach out if you need any further help.

When will my return be processed?

Once we receive the returned item(s) it’ll take us a few days to inspect and process your return, at which point we’ll email you to confirm. It shouldn’t take more than 5-7 business days.

Can I return an item purchased on icebreaker.com back to a Touch Lab?

Yes. Just pop by any of our stores. Just be sure to bring a copy of your order confirmation. You can find it in your email, or in your order history if you made the purchase while signed in.
Unfortunately we cannot process returns in store for online purchases using ApplePay or PayPal. Please head to our returns page to start the return online.

What is the icebreaker warranty policy?

We believe in the quality of our product. This is reflected in our 100% comfort guarantee and warranty policy. Find out all the policy info here.

How do I make a warranty claim?

The best place to start your warranty request is by filling out the form on our warranty page. It’s one of our longer forms, but the more detail we have, the quicker we can help get it sorted.

What if I received a damaged or defective product?

We stand by the quality of our products. If you receive a damaged or defective item, please contact our customer service team immediately, and we’ll make it right.

So I can Click & Collect or reserve an item? What's the difference?

How do I make a purchase with Click & Collect?

Just shop as you normally would, then on the shipping page during checkout choose Click & Collect. Once your order is ready to be picked up, we'll email you to let you know.

How do I reserve an item?

You can find your options for reserving an item from the "Find it in-store" link found on any of our product detail pages. If a store offers reservation and has stock for it, you'll find a "Reserve" button within that store's details. Alternately, you can call the store to reserve any stock they have.

How do I know when my reservation or Click & Collect order is ready to pick up?

Keep a look out in your inbox for an email from us letting you know your reservation or order is ready for pick up.

What happens if don't pick up my Click & Collect order or reservation?

What do I need to bring to pick up my Click & Collect order?

All you'll need is:
- A copy of either of the emails you'd received from us about the order
- a photo ID

Can someone else pick up my Click & Collect order for me?

Yes, just make sure they have:
- A copy of either of the emails you'd received from us about the order
- their own photo ID

Are all products available for Click & Collect or reservation?

Where do I pick up my Click & Collect order?

You'll collect your order from the icebreaker store you choose during checkout. As a reminder, you can find the collection store address in your order confirmation email. Alternately, if you remember the store name, you can find the store's address listed here.

How do I return click and collect order?

If for any reason you decide to return anything from your Click & Collect order, just take it to any of our icebreaker stores or return it via post by following the details here.

What time can I pick up my order or reservation from the store?

Just swing by the store anytime during trading hours. Our stores' hours are detailed here.

What is the nature.rewards programme? How does it work?

What is the best way to care for icebreaker products?

Great question. We want everyone to get the most out of their icebreaker. Check out our top tips on the care page.

Where can I buy icebreaker at a bricks and mortar location?

We’d love to see you in-store so you can experience the home of natural. Find your nearest store via our find a store page.

How do I remove myself from your mailing list?

Easy, just click ‘unsubscribe’, found near the bottom of any email you receive from us, and you’re done! Or get in touch with us below and let us know you’d like to be removed from our list.

How do I find out about employment opportunities with icebreaker?

Keen to join the flock? Just pop on over to our careers page to learn more about employment opportunities at icebreaker.

Where is icebreaker clothing made?

icebreaker clothing is designed in Stabio, Switzerland, inspired by the natural beauty and innovative spirit of the land. Our Merino wool is sourced from ethical farms in New Zealand, ensuring high-quality fibers. We combine this with other natural materials sourced globally, such as TENCEL™ Lyocell from sustainably managed forests and linen from Belgium, to create our high-performance apparel.

Can I buy gift cards for icebreaker products?

We offer gift cards that can be purchased online. They're a great way to share the joy of natural performance with friends and family.

Do you offer gift wrapping when ordering icebreaker products?

No, we do not offer gift wrapping services.

Are there any student discounts available?

We do not offer special discounts for students. Be sure to check out our web specials for exclusive offers.

What materials are used in icebreaker products?

Our products are primarily made from merino wool, known for its resilience, temperature regulation, odor resistance, and softness. We also blend Merino wool with other natural fibers like TENCEL™ Lyocell, linen, and cotton to enhance performance and comfort:
• Merino Wool: Our hero fiber, used across many product ranges for its durability and natural thermoregulation.
• TENCEL™ Lyocell: Made from wood pulp in a closed-loop process, this fiber is gentle on the skin and enhances our Cool-Lite™ fabric.
• Linen: Blended with merino wool, linen from flax plants in Belgium adds natural moisture absorption properties.
• Cotton: Used in combination with merino wool for softness and breathability, often sourced organically.

What types of activities are icebreaker products best suited for?

Our products are versatile and designed for a wide range of activities, including hiking, running, and travel. We also offer a range of products for snow sports that include skiing, snowboarding, snowshoeing, and more! Be sure to check our product descriptions for specific activity recommendations too.

How do I update my email address?

Please reach out to our Customer Service team to update your email address. To prevent any issues, avoid using a work email address and ensure you do not create another Nature.Rewards loyalty account.

How can I ensure I don’t lose my loyalty points when updating my email address?

To avoid losing your loyalty points, we suggest continuing to use your current email address if possible. If you must change it, please contact our Customer Service team for guidance.

Will my order history and loyalty points transfer if I update my email address?

While we can’t automatically merge accounts, our Customer Service team can manually change your email address. Your order history will still be visible under “Orders & Returns” in your new profile, and your loyalty points will be transferred. However, due to technical limitations, the detailed history of loyalty points linked to specific orders won’t appear in the “Nature Rewards Summary” under your new email address.

What should I do if I want to cancel my order if I used Klarna?

If you want to cancel your order after using Klarna as your payment method, just get in touch with us below.

I have cancelled my order. How long will it take to receive my refund if I paid with Klarna?

Your refund will be processed within 14 days from the time the store receives your cancellation or return.

How will I be refunded if I paid with Klarna?

The refund will be made back to the same card you made the purchase with.

How old do I need to be to use Klarna?

You need to be at least 18 in order to use Klarna as payment option.

How can I get more information about Klarna or my payment?

For more info, the best place to go is Klarna's support page.