Returns Process

 

To access our Returns Policy and Terms, please click here. This page outlines the process to follow in order to process your return.

  1. As a registered user please sign in.
  2. As a guest please use check status.
  3. Select Return Items on the order you wish to return and complete the RMA process online. After filling the form you get the important Return Number (RMA) shown on the screen.
  4. Below the Return Number you find a link to your prepaid shipping label. You only have to fill out a short form of our shipping partner. You will get redirected to their website therefore, on the second page of the form you get a PDF file to print out your prepaid shipping label.
    For German and Swiss customers, the shipping label is already included in the package.
  5. Pack the product you’re returning into a shipping container (feel free to re-use the one we sent you, but please cover up the old tracking barcode!).
  6. Please add these two labels on the box:

    • Free return label.
    • RMA label with your personal Return Number
  7. Please ensure that both labels are affixed to the package. The RMA is an essential part of the returns process – product sent back to Icebreaker without one cannot be processed and will be returned to sender.

If you do not have these labels or only damaged ones that need replacement, please contact us here.

We recommend you keep a copy of the tracking ID for your package. Icebreaker is not responsible for lost return shipments.

Please reference your RMA number when you correspond with us.

As part of our service we provide you a prepaid shipping label.

 

Please click here to register a warranty case.